Inbound Calls

inbound call center

Inbound Call Center Services

Inbound calling means handling customer’s queries and providing solutions to whatever problem they are facing. Customer service serves a great purpose in the prosperity of any business.

According to the latest surveys, about 60% of companies lose their businesses annually due to poor customer services. Let’s dig deep into this and understand how you can improve your standards of customer support.


How to Improve your Standards of Customer Support

Before digging into this, let’s understand what leads to poor customer support. Most multi-national companies outsource their customer support services. That is the major reason behind their incredible customer support service.

Now, why do some businesses, mostly startups, have such poor customer. The major reason is that they try to do it all by themselves. Customer service is not as easy as it seems. It is an important aspect of any business and requires expertise to run and manage.

In short, your best option is outsourcing your inbound customer service to get effective results. Your customers are your biggest asset, so why risk your business. Outsource your customer support to a reputable agency who is already in this business for some time.

Why Star Leads Media

Star Leads Media has been in this business for the last 7 years and dealt with over 25 clients in the United States. We are proud to say that we have never disappointed a single client. We have earned a great reputation in this industry.

Over the years, we have worked in insurance, solar, and Medicare industries. We have experts in these fields who can handle all kinds of queries and provide the most accurate solutions. If you’re looking for customer support especially in one of these fields, then feel free to reach out to us. Fill in the form and we will schedule a call for you with one of our representatives.

Benefits of Outsourcing Customer Support

Outsourcing your customer support to Star Leads Media can save you time and money. It will improve your company’s image as well. As a business owner, your time is important. Your job should be managing your staff and improving the quality of your product or service.

If you indulge in improving customer support standards, you might as well need a whole new bunch of employees and people managing them, which might consume a lot of your time and money. Don’t be a jack of all trades, master only one, and that should be your product or service.

A few major benefits of customer support are as under.

  • 24/7 availability with active staff who is willing to take any type of question and provide valuable solutions.
  • Experienced customer support representatives who have complete knowledge of the product or service and know-how to deal with tough clients.
  • The productivity of your employees and yourself increases when you let the freelance agency handle your customer service. You and your employees will have more time to work more and better on the product or service you are offering.
  • When you are working on the customer support yourself, your clients have to wait for hours before they even get on a call with a representative, but with a company like Star Leads Media, your customers will be dealt at priority and that as well, as soon as possible.
  • The key to satisfied customers is nothing but brilliant customer support and of course the quality of the product.
  • Most Americans are tired of listening to Indian and Philippine agents trying to sell them. If amidst of all this, they hear an actual American, they will pay more attention to him/her. At Star Leads Media, we only hire native Americans to provide the best value to our client’s business.